Refund policy

We want you to love what you ordered. If something is not right, here is how cancellations and returns work.

Pre-order cancellations

Drop 01 is a pre-order that ships September 1, 2026. You can cancel your pre-order for a full refund at any time before your order ships. Email marketing@mulligan-crew.com with your order number and we will take care of it.

Returns

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn and unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

To start a return, contact us at marketing@mulligan-crew.com. If your return is accepted, we will send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Damages and issues

Please inspect your order when it arrives and contact us immediately if the item is defective or damaged, or if you received the wrong item, so we can evaluate the issue and make it right.

Exceptions

Personalized items, such as polos with a custom name, cannot be returned unless they arrive damaged or defective. Sale items and gift cards are also non-returnable.

Exchanges

The fastest way to get the item you want is to return the item you have. Once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we have received and inspected your return, and let you know if the refund was approved. If approved, you will be automatically refunded on your original payment method within 10 business days. Keep in mind it can take some time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we approved your return and you still do not see the refund, contact us at marketing@mulligan-crew.com.